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Hotel Ratings
Tropical Casablanca Hotel
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Hotel Location:
Calle 1a. Norte S/N entre 10 Y 12 Apartado No 27
Playa Del Carmen,
Mexico
Contact Us
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The "Hotel Rating System" is a client centered service.
Customer review forms are sent to every returning client from the Tropical Casablanca Hotel, these are then complied by Reservation ID and offered to you the future traveler for review. The rating of the Hotel and the Service Rating of Worldlinks.com are "unaltered" by management. What you see is exactly what other clients are saying about us and the Tropical Casablanca Hotel.
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Comments made by some of the previous guests from the last 10 entries
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I sent the following comments to my agent Eti but have not heard back from her. I feel I was overcharged $38.73 and listed my reason below.
$198.00 World Vacations
$395.13 Tropical Casablanca
I feel the total I should have been charged is $554.40 which is the rate of $99.00 per night for five nights plus the 12% tax for each night.
Therefore I believe I was over charged $38.73 by the Tropical Casablanca.
If you could look in to these charges and let me know what you find out it would be appreciated.
Thank you,
William Yeramian
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The hotel staff were great and they were the best part of the vacation. The hotel rtoom was clean, but very bare. No drawers for clothes and the bathroom needed some major renovation, very old and moldy. We were no satisfied with the room based on paying $149 per day, we expected more. However, we went about enjoying ourselves and accepted what was...Will not visit this hotel again or recommend it to anyone. Plus, location is bad for the bars and noise that come with it.
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I stayed 6 nights in 2 different rooms at TCB. The hotel slogan is “The feel good hotel”. A place to relax and get away from chaos. I am afraid that the hotel mission statement cannot be accomplished as it is located literally next door to Playa Del Carmen clubbing epicentre. We are talking many huge open air bars and clubs. The main intersection of where everybody goes to drink, dance and party till 4-5 in the morning. I would strongly advise NOT to stay in room 15, 14 and 13 since they are overlooking the streets of that intersection. They also have a Martini club right underneath them (it was under construction when I was there). At night, in room 15, you can almost feel the base pounding in your chest at time. So my two first night did not made me “feel good” but made me want to kill those DJ’s! I got moved to room 12 after mentioning the loud noises and the problem was solved. I could still hear a bit of music but nothing like the other room and I could easily fall asleep at anytime.
The hotel front desk entrance with its big coffee table and 3 sofas under a big palapa roof is very welcoming and beautiful. The staff wear smiles and are very friendly. The hotel is all white and is surrounding a very luscious exotic garden. A nice little paradise that is very peaceful (before the clubs open). The rooms are also all white and very clean. I had one double bed, a small wood table with 2 chairs and a small fridge that was very convenient for water and fruits. The bed smelled nice and was comfortable. I enjoyed the nice chenille throw that was on top of it and the bathrobe too. The bathroom was clean and pleasant. I would recommend bringing your own shampoo and conditioner as those offered have essential oil in them that leave a greasy residue on the hair.
I was disappointed that there was no TV, no telephone, no hairdryer and no safe in the rooms. I went to Wall Mart and got a hairdryer for 15$ but really was not happy about the extra spending since I already have one at home and it’s so cheap that most hotel offer one it the room knowing people don’t want to pack their luggage with these kinds of essential items. The hotel owner was very helpful and went out of her way to lend me her DVD player and she and one of the front desk employee lend me DVD. I really appreciated it. I traveled alone so I needed some entertainment at certain time of day like when returning from my afternoon at the beach or when I return after a late dinner in the evening.
Coffee is offered at the front desk each morning and on Saturdays they arrange a very good buffet with chicken, fish, salad and pasta next to the pool for only 10$. I wish they would have done this every night because it was very pleasant. This is not a beach front property but it is only a few step away from it. It has a big pool where scuba diving lessons are giving in the morning by the diving company that is associated with the hotel and located right next to it.
If I go back to Playa on a budget I would stay at this hotel as my second choice after Mimi Del Mar that offered for the same price (100$/night) beach front, beach chairs/bar/restaurant, TV, phone, safe, kitchenette and hairdryer.
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My biggest complaint would be with worldlinks, - I printed their confirmation papers, but when arrived in Playa del Carmen did not have the address of the hotel on any paper work from Worldlinks! Had to spend some time trying to locate the hotel, on a Sunday evening which was very frustrating.
Other than that a great trip.
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Lovely staff at the hotel!
Very noisy at night due to a nightclub on the corner.
Music doesn't stop until 5am.
No TV/phone in room.
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There were only 5 Comments
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* Notice: All information provided on this site was correct at time of publishing, but subject to change at the hotel. Photos and pictures do not necessarily correspond to the text descriptions next to them.
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